Refund and Returns Policy – Libas Ghar
At Libas Ghar, we aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, our refund and returns policy allows you to return items within a specified period and receive a refund, subject to the terms outlined below.
1. Returns Eligibility
- Items must be returned within 14 days of receiving your order.
- The product must be in its original, unused condition, with all tags and packaging intact.
- Sale or discounted items are not eligible for returns or refunds unless otherwise stated.
2. How to Return an Item
To initiate a return, please contact our customer service team at libasghar23@gmail.com with the following details:
- Order number
- Reason for the return
- Photographs of the product (if damaged or faulty)
Once your return request is approved, you will receive instructions on how to send the item back.
3. Refund Process
- Refunds will be processed within 7-10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable, and the customer is responsible for the return shipping costs, unless the product is defective or incorrect.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will offer you a full refund or replacement at no additional cost to you.
5. Non-Refundable Items
- Gift cards
- Downloadable software products
- Personalized or custom-made items
If you have any questions or need assistance, feel free to reach out to us at libasghar23@gmail.com.